Returns & Exchanges

At NeoPro Cycling, we want to ensure you have the perfect fit for your next ride, which is why we offer a 30-day return window for all unworn gear in its original packaging. Our goal is to get you back on the road in kit that feels as good as it looks.

1

Check Eligibility

Ensure your items are in original condition, unworn, and with all tags attached within 30 days of the delivery date.

2

Submit Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

3

Pack and Ship

Securely pack your kit and attach the provided shipping label, then drop it off at your nearest authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned gear, we will process your refund to the original payment method or dispatch your new size within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing